Frequently Asked Questions (FAQ)
Clear answers regarding stealth packaging, delivery timeframes, payment verification, and Janoshik HPLC purity tests.
How discreet is the packaging? ▼
Your confidentiality is our number one priority. All orders are packed in neutral, heavy-duty plain boxes or padded envelopes with zero indication of contents or branding. The return address uses a neutral generic company name with no reference to fitness or pharmaceuticals.
How long does shipping take across Europe? ▼
Dispatched strictly from inside the EU Schengen zone. Typical transit times are 2–4 business days to Western/Central Europe (Germany, France, Austria, Italy, Netherlands, Spain) and 3–5 business days to Scandinavia and Eastern Europe. Live tracking is emailed automatically upon dispatch.
Which payment options are supported? ▼
We support secure, low-friction European payment methods: Cryptocurrency (Bitcoin, USDT TRC-20, Monero) with a 10% instant checkout discount, SEPA Instant Bank Transfer to an EU account with a neutral reference, and Revolut / Wise P2P transfers.
Are all products 100% genuine pharmaceutical grade? ▼
Yes, without exception. We are an authorized partner for Deus Medical, Hilma Biocare, and Astera Labs. Every box includes a holographic security seal and a scratch-off verification code that can be validated directly on the official manufacturer portals (deusmedical.com or asteracheck.com).
Where can I inspect HPLC chromatography lab reports (COA)? ▼
We routinely submit randomized production batches to Janoshik Analytics for blind HPLC chromatography and Mass Spectrometry testing. All verified certificates with purity percentages and exact dosage measurements are publicly viewable in our Lab Tests (COA) section.
What is the shipping fee and free shipping threshold? ▼
Orders of €300 or more qualify for 100% FREE express stealth delivery anywhere in Europe. For orders below €300, a flat shipping fee of €15 applies.
What happens if a parcel is lost in transit? ▼
Under our 100% Delivery Guarantee, if a shipment is confirmed lost or damaged by courier tracking, we provide a free, no-questions-asked reshipment within 48 hours.
Have a question not listed here?
Our customer support team is available 7 days a week via encrypted email or Telegram to assist with your cycle and order inquiries.
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