Returns & Refund Policy
Transparency, fairness, transit damage compensation, and our 100% delivery guarantee.
1. 100% Delivery Guarantee
If a shipment is proven lost in transit or damaged by the carrier, our unconditional 100% delivery guarantee applies. After verifying tracking information, we immediately reship your complete order free of charge to your specified address.
2. Damaged Packages or Ampoules
While all glass vials and ampoules are vacuum-sealed and multi-layer bubble wrapped, occasional transport mishaps can happen. Please email a photo of the damaged package within 48 hours of delivery to customer support, and we will issue an immediate replacement or credit.
3. Return Policy
For health protection, sterility, and contamination safety, sealed or unsealed pharmaceutical preparations and peptide solutions cannot be physically returned. However, any order can be cancelled and fully refunded prior to warehouse dispatch.